FAQs

Do you have questions? Find out more about shipping, and our policies. Explore the FAQs and find your answers. Still have a question? Contact us.

Q: How long until my shoes arrive?
A: All product are shipped from Warragul, Victoria, typically this means that they will arrive in Metro Melbourne in approx 3 working days other locations may take 3-7 working days. Please be mindful of current postage delays due to the impacts of COVID-19.

Q: What do I do if the shoes that I received have a manufacturing fault?
A: Follow our returns procedure as outlined in our policies.

Q: How do I return a product?
A: Follow our returns procedure as outlined in our policies.

Q: Do you have a change of mind policy?
A: We will refund or exchange only if the product is unworn, in its original packaging and it is within 14 days of the date of purchased.

Q: The shoes I purchased were on sale, am I able to return them?
A: No, all sales purchases are final.